Contacts America Review

Contacts America is one of the newest contact lens retailers to take their trade to the world wide web. They are an American company that is located in Louisiana, Missouri. Other than their website, they have standard business contact hours of 7:00 AM to 9:00 PM, Monday through Friday. If you need to reach them, you can do so via the help page on their website which lists email, fax, and telephone information. Contacts America is exclusively focused on the retail sale of Contact Lenses. They offer low prices on almost all of the major brands and popular brands. If you’re looking for other eye related items, such as sunglasses or eyeglasses, they offer very few options in this regard. Contacts America is exclusively a contact lenses retail location. For more information on how Contacts America compares to other online retailers, check out our selection of retailer reviews.

Selection

Contacts America offers a wide range of contact lens products including almost all of the most popular brands. In addition, they also offer major ailment related lenses such as those for Astigmatism, MultiFocal, Toric, and Presbyopia. If you’re in the market for more exotic lenses, such as multi-color or pupil changing brands, Contacts America also offers a wide array of these options as well. To make a purchase on the Contacts America website, you will need your prescription from your eye care specialist and also a major credit card.

Shipping Time and Costs

For orders inside the USA, Contacts America offers standard shipping which will cost you $7.95 and take anywhere from 5 to 7 business days to arrive. If you are in more of a rush, you can order via FedEx 2nd Day for $14.95 (2-3 Business Days) or even faster with FedEx Next Day for $20.95 (1-2 Business Days). The choice is yours, you simply need to make a selection during the checkout process. If you want to choose the FedEx option, be advised that it is only available for the contiguous 48 states, so Alaskans, Hawaiians, and Costa Ricans will have to stick to the standard shipping option via USPS.

Returns

If you did not receive the product you ordered, or you needed to make a change after placing your order, Contacts America offers a 30 day refund window in which you can return any unopened box of contact lenses and get a full refund. To make a return, simply visit their website and follow the detailed instructions listed there. When returning a product to Contacts America, you will be charged a $2.50 fee on each returned item and you will not get your money back for shipping costs or the handling fees paid in the initial order.

Handling Fees

Contacts America charges a flat 6.5% handling fee on all purchases which is automatically added to your purchase price. So, you’ll want to keep that in mind when purchasing your lenses as larger quantity orders can result in a substantial handling fee. This handling fee covers costs incurred for returns and changes in prescription should you need to make changes.

Ease of Use

Our team at Lens-Saver.com spent a lot of time on the Contacts America website and we found it quite easy to use for the most part. The result pages for particular contact lens brands were a bit confusing as they often highlighted multiple prices (at various different stages of the rebate process) which were not often clear in exactly what discounts were made and how the customer would get those prices for themselves. In addition, fees such as shipping and handling are not shown to you until after you register for an account and input your prescription information. We found this to be a little frustrating when attempting to determine the final price we would be charged at checkout. When attempting to find lenses we wanted, we found the site navigation to be excellent and the search bar returned results quickly and accurately. The search results did incorporate thumbnail pictures of the lenses, however, that were way too small to clearly see which lens product it was without clicking.

Summary

In summation, Contacts America has a large selection of contact lenses and focuses primarily on contact retail as opposed to being a one stop shop with regards to all eyewear requirements. Prices were reasonably low, when factoring in rebates and volume discounts, and we were able to find what we wanted with very little effort. Unfortunately, Contacts America does seem to charge rather high fees in comparison to other lens retailers. Their shipping cost and handling fees are on the higher end of the sites we’ve reviewed previously. Overall though, we found the site to be very usable and a worthwhile destination for contact lens shoppers.