Lens.com Review

Lens.com is one of the fastest growing online retailers of contact lenses in the world and has been doing business online since 1995. Lens.com sells contact lenses directly to the consumer at 70% below retail, while maintaining superior customer service dedication and professionalism to provide a quick and easy method of buying contact lenses and to ensure the consumer will never have to pay full price for contact lenses again.

Selection

Lens.com has a huge selection of name brand contact lenses such as Johnson and Johnson, Coopervision, CIVA vision, and Wesley Jessen just to name a few, while maintaining a product list that is supported by their knowledgeable and friendly customer service that will help you find any particular brand or type of contact lens. Their website is user friendly too. Just by clicking on a particular contact lens, you are given a full description of the product in detail as well as price. Lens.com offers further discounts on bulk purchases.

Shipping

Lens.com offers free shipping for all orders over $99. Shipping is only $7.95 for 5 to 7 day delivery of all orders under $99. Normal items that are in stock will be shipped within 48 hours after the prescription has been verified and the order has been confirmed. Lens.com also offers you express shipping by offering you overnight shipping for only $20.95, or 3 day shipping for only $14.95.

Returns policy

Lens.com has a return policy that is competitive with all other online retailers, and offers a 30 day refund for all orders that are returned unopened and undamaged, however this does not apply to custom order lenses. Lens.com will replace any defective lenses at no cost to you when the item is returned in the original box and packing material.

Handling fees

There is a handling fee of 6.5%. When placing your order on our website, there is an asterisk * in the subtotal box on the order form that will indicate this handling fee. This fee is 6.5% of the total amount of the order. This handling fee is only necessary in order to ensure you that we can provide the customer with the best price available. Be sure to check with other online retailers and you will find that our handling fees are fair and competitive.

Ease of Use

The Lens.com website is very easy to navigate and offers the consumer clear links to the information that is most useful. The FAQ page will answer any question that you might have about the company. Contact lenses are listed by the most popular manufacturers. Simply go to our website when you need to reorder your contact lenses. You can also easily check the status of your order or you can contact our customer service by fax, email, or by calling our toll free number.

Summary

Lens.com provides a fast, simple, and easy way to purchase your contact lenses at the best possible price, most often less expensive than any other online retailers. Along with price, quality, and superior customer service, Lens.com has many satisfied customers with well over 100,000 visitors to the website every month, a website that customers find informative and easy to use. There are also coupons that can save you even more money. Customers also enjoy the flexibility to have their contact lenses automatically reordered and the ability to check their order status through the order tracking system. There is also the excellent customer service department that can answer any questions you have and further assist you in placing your order to ensure your satisfaction and make purchasing your contact lenses at Lens.com quick and easy. With a huge selection of contact lenses, you are sure to find what you are looking for. If you don’t see the type or brand of contact lenses that you are looking for, just contact our customer service and they will find exactly what you are looking for.